In a world of smartphones, "open office" spaces and Casual Fridays, manners may have gone the way of the dodo. An AP/Ipsos poll says that 69% find people ruder than a generation ago. But rudeness isn't just bad form – it's bad business.
The truth is, multimillion-dollar deals (and people's jobs) can be LOST as a result of poor etiquette. In today's competitive climate, knowing how to act – and how NOT to – can spell the difference between success and failure.
Business Management Daily has teamed up with the famed Emily Post Institute to present Emily Post's Guide to Business Etiquette for the 21st Century.