Conflict, Criticism & Sensitive Subjects: How to Talk About Difficult Topics at Work

Difficult topics

Has a disagreement with a colleague ever blown up in your face? Perhaps you put off addressing employee problems because you weren't sure how to bring them up. Perhaps you'd like to give your boss some helpful feedback, but are concerned about the reaction you might get.

Because difficult conversations can feel uncomfortable and hazardous, we tend to avoid having them. However, delaying the discussion often makes the situation worse, sometimes resulting in serious business problems.

The secret to successfully handling these tough topics is learning to talk about them in the right way. Instead of producing defensiveness and arguments, a well-managed discussion can lead to mutual understanding and productive collaboration.

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Conflict, Criticism & Sensitive Subjects will help you learn specific strategies for discussing sensitive issues with co-workers, employees and management. Here are some of the subjects covered:

  • Recognizing when work discussions require special handling
  • Evaluating the "power equation" to determine the best approach
  • 7 questions you must answer before having a difficult conversation
  • Getting off to a good start with a carefully crafted opening statement
  • Three different "road maps" for talking with bosses, coworkers & employees
  • 6 reasons why tough topics can be intimidating
  • The secret to complaining at work: always focus on the business problem
  • Reducing defensiveness by anticipating disagreements and focusing on facts
  • Staying on track: how to avoid arguments and encourage collaborative problem-solving
  • Agreeing on solutions and action steps: a sure sign of success
  • Learning to recognize when "letting it go" is the best strategy
  • How to manage the special challenge of talking with top executives

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Sincerely,

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Pat DiDomenico, Editorial Director
Business Management Daily

P.S. Your satisfaction is unconditionally guaranteed. If Conflict, Criticism & Sensitive Subjects fails to meet your needs, we will refund every penny you paid – no hassles, no questions asked.

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About Your Speaker:

Marie McIntyreMarie G. McIntyre, Ph.D., writes the weekly workplace advice column, Your Office Coach, which appears in newspapers nationwide. Her practical, down-to-earth advice is based on years of experience as a manager, HR director and consultant. Marie's latest book, Secrets to Winning at Office Politics, has been described as “a survival manual for the corporate jungle.” She is frequently quoted in national publications, including Fortune, the New York Times, the Wall Street Journal and CNBC Online. As a consultant, Marie has worked with a wide variety of business and government organizations, including Cisco, The Home Depot, Walgreens, AT&T and Panasonic. She also provides individual advice and career coaching through her website, YourOfficeCoach.com.

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