Was it putting your foot in your mouth in front of higher-ups? Mishandling introductions between two clients? Saying something inappropriate at a meeting?

Embarrassing mistakes have happened to all of us, but you can put them behind you.

Career success depends on growing past the awkwardness into the mature poise that others can rely on. Using the strategies found in Mastering Business Etiquette & Protocol, you’ll look forward to professional interactions as opportunities to shine while advancing the organizational agenda – and your own career. Get your copy now!

Dear Office Professional,

We’ve all made blunders, but the fact is, your organization’s success depends on the skillful use of business etiquette and protocol. “91% of unhappy customers will not buy again” from the business at fault, says the White House Office of Consumer Affairs.

No matter how many embarrassing social mistakes you’ve made in the past, from now on you can feel completely sure of yourself in any business situation – if you follow the simple rules in Mastering Business Etiquette. This practical report reveals the critical connection between protocol and profit.

With Mastering Business Etiquette, you’ll know instantly what to do or say when greeting important guests … attending meetings … conversing with top executives … and handling almost any other situation you get into. You’ll discover:

• How to introduce people so that new connections grow

• How to turn down invitations smoothly so no feelings are hurt

• Conversational taboos between the generations

• How to conduct yourself at a business dinner

• How to win back disgruntled customers

• New global business rules that get past the differences and lead to a handshake

• Tips on tipping and gratuities in unusual situations

You can put the techniques in Mastering Business Etiquette to work for you immediately. No one will know you’re using them. You will simply look and feel more confident – more at ease. Just think how your calm savoir-faire will boost your self-confidence! Your handbook will make it easy to:

• Speak easily and naturally with important business visitors without being the least bit self-conscious.

• Attend meetings and business functions with total self-assurance.

• Handle new assignments and move up the ladder with complete confidence.

You’ll be amazed at how effective business etiquette is at getting you out of sticky situations. Mastering Business Etiquette helps you eliminate doubt and uncertainty by explaining what is expected of you in practically every situation. For example, you’ll see:

• How to handle any challenge with calm poise … whether you’re greeting important visitors, handling special projects, even interviewing for a big promotion.

• The proper way to introduce yourself. (Should you stand or sit? Offer to shake hands or wait for the other person to do so?)

• A crucial point you must not forget when receiving important guests for your boss.

• How to handle introductions between groups … the right way to acknowledge an introduction when you are being introduced … and 3 things you should never say when making an introduction.

By showing you how to act in almost every business situation – by giving you new ease and grace –Mastering Business Etiquette will help you be more confident with others … less likely to feel unnerved or embarrassed.

Arrange and Attend Meetings with Professional Calm

A top trouble spot in a professional’s life is dealing with meetings. Depending on the attendees, you can find yourself in a new landscape that needs careful defining.

What if you must attend a meeting with your boss? Do you know the proper way to conduct yourself if you must travel to the meeting together? Do you know what to do at the meeting, how to proceed into the room, when to take a seat, how to start small talk? Your new handbook shows exactly what to say and do, plus:

• When it’s OK to interrupt a meeting.

• How to call your boss out of a meeting should an emergency arise.

• How to excuse yourself from a meeting that’s still in progress.

This kind of know-how makes you invaluable to your boss. Every time a delicate office problem or uncomfortable circumstance arises, your special knowledge will make you an invaluable ally. You will become the office expert in areas such as:

Navigating the turbulent waters of office rumor and innuendo. You’ll learn how to tell the difference between irresponsible rumors and vital “grapevine” information that you or your boss must know. You’ll also discover how to protect your boss’s vital interests from prying eyes and ears … and the 3 biggest mistakes you can make when handling sensitive or confidential information.

Writing social letters and notes with polish and poise. Here’s a neglected area that can add luster to a professional’s image. You’ll learn the correct way to word social invitations, notes of sympathy, apologies, thank-you notes … and even the most graceful way to decline an invitation.

Attending work-related social functions. Your handbook provides focused guidance on handling the most common work-related social functions – holiday parties, summer picnics, weddings … even funerals and memorial services. You’ll get point-by-point guidance on handling introductions with ease, selecting presents … and lending help subtly and appropriately when your boss is the host.