Difficult Employees

Managing drama queens, power grabbers & other problem people at work

March

Friday, March 20
1:00 ET
10:00 PT

You don't have to put up with Difficult Employees

In the workplace, one difficult employee can bring everyone down. And if a troublesome worker’s actions aren’t addressed quickly, the damage can be hard to repair. Difficult Employees management training has solutions to all sorts of problems your employees may be bringing into the office — solutions that could save you time, money and even a lawsuit.

Don’t think it’s worth it to single out a struggling worker and take time out of your busy schedule to help? Consider the potential results if you DON’T confront problems:

Loss of productivity. Poor performers do only about a third of the work of average employees.
Loss of business. Clients who have to deal with difficult employees may take their business somewhere else.
Loss of time. It can take you twice as long to supervise a poor performer.
Loss of talent. If your other employees don’t think you’re managing well, they might find other work.
Loss of self-esteem. Managers who blame themselves for workplace problems can feel less self-confident.
Rule violations. Certain behaviors can put employees at risk.

Still not convinced? Think about this: How much is an hour of your time worth? How much does your most difficult worker earn? Add these two together and you’ll get the cost of an hour of supervision. If Managing Difficult Employees can save you even an hour of supervisory time, it’s already paid for itself. And remember, it can even save you the high cost of a termination-related lawsuit.

It's not always easy to confront an employee who's slipping up, but this 75-minute webinar gives you pointers for identifying when there’s a problem, approaching the worker who's struggling and conducting a successful counseling session to make things better. You’ll learn:

6 signs that you have a Difficult Employee
How Difficult Employees push your management "hot buttons"
The confrontational types: Drama Queens, Challengers and Power Grabbers
Passive problems: Slackers, Clingers and Space Cadets
The secret formula for managing Childish Adults (whiners, pouters, tattletales and gossips)
How managers enable employees by rewarding negative behaviors
5 traits managers must have to effectively deal with Difficult Employees
Coaching techniques that have the greatest impact on Difficult Employees
5-step AMESH formula for helping people change their behavior
How to inspire Difficult Employees by flipping their "motivational switch"
10-step "coaching road map" to guide your performance discussions
How to respond when Difficult Employees blame others or deny responsibility
Truly toxic employees: when termination is the only option

You can also pose your questions directly to Marie McIntyre and get specific solutions to your problems. And because this is a webinar, there is no limit to the number of colleagues you can invite to sit in on this interactive event.

Our presenter, Dr. Marie G. McIntyre, puts her 20 years' experience to work for YOU – sharing field-tested advice to create a positive work environment for ALL employees – and you!

Marie McIntyre is a workplace psychologist who operates an international career coaching business, and the website YourOfficeCoach.com. She has written a workplace advice column, Your Office Coach, for thirteen years and is the author of two business books, Secrets to Winning at Office Politics and The Management Team Handbook. Previously, Marie held management positions in both business and government, including Director of Human Resources in a Fortune 500 company. As a consultant, she has worked with a wide variety of organizations, including Cisco, The Home Depot, AT&T, Walgreens, Lockheed Martin, and the CDC. Marie's career advice has appeared in Fortune, the Wall Street Journal, the New York Times, Canadian Business, and many other publications.

What's Included

Difficult People at Work

Discover how to identify and manage the 24 most challenging personality types! Working with underhanded, self-centered and troublesome people can be infuriating. Difficult People at Work gives you proven, practical strategies you can use immediately to restore the balance of power, improve your own working environment and put problem people in their place.

30-day Free Trial to Managing People at Work

You'll also receive one month of members-only access to Managing People At Work – our comprehensive subscription designed to make you a stronger, better-prepared manager. So that you continue to benefit from Managing People At Work, we'll continue your access automatically for just $89 per quarter, unless you tell us "no, thanks" – your choice.

We promise you'll be satisfied.

If Difficult Employees fails to meet your needs in any way, we will refund 100% of your tuition – every penny you paid – but your course materials, registration bonuses and members-only website access will be yours to keep. No hassles, no questions asked.