Tough Talks:
Candid Conversations that Drive Results

Offensive behavior … poor work habits … tardiness … co-worker conflicts.

Coaching Skills

HR professionals and leaders are accountable for discussing these important issues with employees. However, most people never learn how to effectively engage in candid conversations. Now you can!

Join us on Friday, October 25, for Tough Talks: Candid Conversations that Drive Results. You'll discover six insightful and proven strategies (and sample dialogue) to conduct clear, direct conversations when it matters most.

A Gallup survey says the #1 leadership behavior that hurts morale and productivity is "not providing enough feedback." And if you're just giving feedback once or twice a year at performance review time and expecting behavior change, that's like dieting on your birthday and expecting to lose weight. It doesn't make sense.

Engaging in candid conversations needs to occur more frequently. This webinar will help you learn how to say the right thing, to the right person, at the right time and in the right way.

Stop avoiding tough conversations! Join us in this content-rich and results-focused workshop to learn a proven process to help you tackle tough dialogue directly.

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Best of all, your speaker will be Tracy Butz, one of America's foremost experts on workplace culture. Tracy's fun, dynamic training approach will teach you and your management team:

  • The 6 proven strategies to tackle tough dialogue directly
  • How to give difficult feedback – while minimizing defensiveness
  • 3 questions to ask yourself before jumping into any tough conversation
  • How body language and sound of voice influence how your message is interpreted
  • How to encourage the other person to share their thoughts and feelings and ask clarifying questions when appropriate
  • What to do when emotions elevate – and how to quickly get the discussion back on track
  • Why the correct timing and location of the conversation is vital … and why privacy is paramount
  • Why your opening statement is so important and how to craft it (Tip: It must invite dialogue and focus on behavior – not the person)
  • How to effectively maximize candor in any conversation
  • The correct sequencing of tough talks: Share facts, your story and then emotions
  • The one word to avoid in all your difficult conversations

When Tracy gave this training recently, attendees showered rave reviews, including:

  • "She has a unique ability to engage, inspire and re-energize groups and give them tangible actions they can immediately implement."
  • "Her passion and energy are contagious. You walk away with knowledge to help facilitate transformation in your life."
  • "Creative ideas, compelling content and an engaging style … She knows how to 'wow' audiences."

On October 25, discover how to achieve more productive relationships – one candid conversation at a time – by maximizing candor and minimizing defensiveness. It's guaranteed to help you catapult your management and leadership skills to new heights.



Pat DiDomenico, Editorial Director
Managing People at Work

book coversP.S. Registration Bonuses. Everyone who signs up will receive two of our most popular books. Difficult People at Work gives you proven strategies you can use to improve your working environment and deal with tyrants, saboteurs, credit grabbers, space cadets and 20 other of the most challenging personality types. Plus, you'll receive Workplace Conflict Resolution, which provides dozens of practical tips to help managers and HR professionals prevent office skirmishes and improve office communication.

Managing People at Work websiteP.P.S. Extra Added Bonus. You'll also receive one month of members-only access to – our comprehensive online resource designed to make you a stronger, better-prepared manager. So that you continue to benefit from, we'll continue your access automatically for just $89 per quarter, unless you tell us "no, thanks" – your choice.

100% GuaranteeP.P.P.S. We promise you'll be satisfied. If Tough Talks: Candid Conversations that Drive Results fails to meet your needs, we will immediately refund 100% of your tuition. Your conference materials, website access and registration bonuses are all yours to keep. No hassles, no questions asked.

Register Now

About Your Speaker:

Tracy Butz

Tracy Butz

Tracy Butz is one of America’s leading experts on workplace culture and is an engaging, powerful and results-focused speaker. She brings more than 20 years of training experience with clients such as Motorola, Subway and the U.S. Army. Tracy is also a best-selling author on workplace issues, with her fifth book recently published. As a coveted Certified Speaking Professional (CSP), Tracy holds the highest honor in the speaking profession, held by only 12% of speakers worldwide. Tracy's training has helped thousands of people worldwide live more passionate and productive lives.




  • Friday, October 25th
  • 1 - 2:15 p.m. ET
  • 10 - 11:15 a.m. PT

Since this is a webinar, you and your entire staff can attend in the comfort of your office or conference room for one low price! You may include as many people as you wish while listening on a single phone line or computer. Contact us for multi-site discounts.