Solving problems may be the very definition of managing. Why not give yourself every advantage? Or better yet, 104 of them. Because the stakes couldn’t be higher.
If you need to replace an employee or increase your staff, what’s it worth to make a good hire instead of a bad hire?
If you have a star performer, what’s it worth to keep him or her happy and on board, instead of jumping ship?
If you have average performers, what’s it worth to make them better? Or simply keep them doing what they’re doing, so the whole enterprise hums smoothly?
When it’s time to get rid of a bad apple, what’s it worth to have the termination go as smoothly as possible without provoking a lawsuit that blows up the barrel?
If you apply any one of the 104 helpful suggestions in The Manager’s Handbook, you’ll get your money’s worth and much more. That’s how important management is—how important you are, whether you’re a front-line supervisor, middle manager, or senior executive.
We’re not flattering you, just stating the facts. How you handle problems has an enormous impact on employee performance, which in turn affects the performance of your company. The stakes for your firm couldn’t be higher.
That’s why we’ve packed so much valuable advice into The Manager’s Handbook. It covers virtually any management problem you’re likely to encounter. Problems such as:
- Taming the meeting monsters. The preacher. The socializer. The “no” guy. The arguers. The snipers. Make ’em do your bidding instead of the other way around.
- Common employee gripes (and how to silence them). From “My boss doesn’t respect me” to “My performance reviews are useless.”
- Getting slammed by your open-door policy. How to remain accessible without getting swamped by visitors.
- How to prevent praise for employees from backfiring. Do you sound sincere? Are you being specific? Is your team hooked on praise? Avoid these pitfalls and more.
- How to have “the talk”: wise words for discipline discussions. One of the longer sections, because you must tread carefully through this lawsuit minefield. Plus: the 3 cardinal rules for documenting discipline.
- When you have to fire someone: a manager’s primer. More lawsuit landmines to avoid, and 4 lousy excuses for not firing a poor performer.
- How to confront mistake-prone employees. An approach that’s as easy as A, B, C (and D). Plus: why you ignore poor performers at your peril.
- 12 pitfalls to avoid when giving reviews. Here’s a free hint: Don’t rely only on recent performance.
- Top 7 reasons the wrong people get hired. Another free hint: Don’t mistake credentials for accomplishment.
- Interviewing: the 10 most common manager mistakes. Who should do the most talking? Do you know your legal limits?
- 4 ways to spot job-interview liars. For example, does a résumé claim that the interviewee saved his company money or time? How, exactly? Same goes for words like “reorganized,” “restructured,” and “implemented.”
- The 5 worst interview questions. They’re not what you’re thinking. Better get the handbook.
- The big “don’t” for team-building exercises. How to prevent an event from landing you in court—not only your company, but you personally. In a recent court case, two supervisors were found personally liable for $50,000 each.
- How to fix team dysfunction. The 5 big causes and the manager’s role in removing them. Plus: how to avoid the traps of groupthink and deadlocks.
- The top 10 mistakes managers make. Example: trying to be a buddy instead of a boss (like Michael on The Office).
- When delegating work goes wrong. From setting timeframes to refusing to retake responsibilities.
- The 5-step, 1-hour solution for solving employee conflicts. Yes, it really works in just an hour.
- Identifying disenchanted workers to reduce turnover. Because you can’t fix what you can’t see.
- Micromanaging: 5 signs you’re doing it, 4 ways to stop it. Find the balance between effective quality control and empowering your employees.
- Employee documents: what to keep, what to toss. Resist that tempting circular file! The handbook gives you required retention periods for specific documents.
- The 12 manager mistakes that spark lawsuits. Inflated appraisals, shrugging off complaints, changing your story, and 9 more things a vindictive employee would love to sue you for.
- The top 9 excuses for harassment—and why you must not be swayed by them. It doesn’t matter if the offender was “just kidding,” or the victim “wasn’t supposed to hear.”
- The 5 “lightning rod” terms. Use any of them and you could be in for a legal shock.
- The 7 red flags to watch for before you terminate someone. Over age 40? Disabled? Injured on the job? Whistle-blower? Think twice and check with your HR department first.
Obviously, that’s just a taste of the 104 solutions in store for you. Did you note how many of them include multiple tips? You’ll find literally hundreds of great suggestions.
If you’re ready to order, go for it now. Or keep reading for even more benefits from the handbook ...