Resolving Conflict!
How to Negotiate the Nonnegotiable

Resolving Conflict

Are you struggling to deal with conflict at work or at home? We all have challenging relationships in our lives that consume our time and attention. It's so easy to get trapped in these situations, but the problem is getting OUT – and creating a productive relationship.

The Program on Negotiation at Harvard Law School has teamed up with Business Management Daily's Negotiation Briefings to present Resolving Conflict! How to Negotiate the Nonnegotiable.

Join us Tuesday, September 17, as Harvard negotiation expert Daniel Shapiro introduces a groundbreaking method to bridge the toughest divides – business lessons you can apply to your everyday life, too! Dan reveals the hidden power of identity in fueling conflict, and presents a practical framework to reconcile even the most contentious situations. Field-tested around the world, the results are empowering.

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Your entire team will learn how to deal with (and resolve) conflict, as you discover:

  • The hidden (enormous) costs of conflict on organizations
  • Why quick-fix approaches to conflict resolution aren't enough
  • The fundamental mindset that makes conflict so difficult to resolve
  • The five emotional forces that pull us toward divisiveness
  • How to counteract those dynamics and reconcile relationships
  • The surprising power of appreciation in turning conflict into an opportunity
  • Why you must appreciate your adversary – and how to do so
  • And more!

You’ll also have the opportunity to ask Dr. Shapiro your conflict-related questions – and get specific advice to solve your problems. And because this is a webinar, THERE IS NO LIMIT to the number of colleagues you can invite to join you at your location.

Be prepared to deal with confrontation of all kinds.

When emotions are hot, you want you and your associates to stay cool. Resolving Conflict! can provide a new generation of tools to use when dealing with the most difficult disputes.



Pat DiDomenico, Editorial Director
Business Management Daily

book coverP.S. Early-Bird Registration Bonus. The first 50 people to sign up will receive Mastering Business Negotiation. This plain-English guide is for anyone – even the nervous, pushy, impulsive or tongue-tied – who wants a better deal at work … and in life! Discover how to triumph in any conflict. This Special Report – one of our all-time best-sellers – is a $39.95 value, but we'll send you the PDF download at no cost – IF you're among our first 50 registrants.

Negotiation Briefings websiteP.P.S. Extra Added Bonus. You'll also receive one month of – our exclusive subscribers-only website. From the latest case studies to our Ask the Expert feature … findings of negotiation research to negotiations in the news AND MORE, we will help you get the most out of every negotiation. So that you continue to benefit from, we'll ensure your continued access automatically for just $89 per quarter, unless you tell us "no, thanks" – your choice.

100% GuaranteeP.P.S. We promise you'll be satisfied. If Resolving Conflict! Negotiating the Nonnegotiable fails to meet your needs, let us know. We'll immediately refund 100% of your tuition – no questions asked – but your course materials, website access and early registration bonus are yours to keep. It's that simple.

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About Your Speaker:

Daniel Shapiro

Daniel Shapiro

Daniel Shapiro, Ph.D., Associate Professor of Psychology at Harvard Medical School/McLean Hospital, is an affiliated faculty member with the Program on Negotiation at Harvard Law School, and Associate Director of the Harvard Negotiation Project. He is the director of the Harvard International Negotiation Program. He has also served on the faculty of the Sloan School of Management, Massachusetts Institute of Technology. Dr. Shapiro holds a doctorate in clinical psychology, and specializes in the psychology of negotiation. Dr. Shapiro travels throughout the U.S. and the world teaching negotiation to governmental officials, lawyers, and corporate executives. He is the co-author (with Roger Fisher) of Beyond Reason: Using Emotions as You Negotiate, and speaks frequently to business and government groups worldwide.




  • Tuesday, September 17th
  • 1 - 2:15 p.m. ET
  • 10 - 11:15 a.m. PT

Since this is a webinar, you and your entire staff can attend in the comfort of your office or conference room for one low price! You may include as many people as you wish while listening on a single phone line or computer. Contact us for multi-site discounts.