From raunchy reality shows to parent brawls at Little League games, incivility seems to be everywhere – so it's no surprise that rudeness has also invaded the workplace.
Squabbling employees, screaming managers, colleagues who never respond to emails, co-workers who send texts while you're talking to them… all these people seem to have forgotten the basic rules of courtesy and respect.
Offensive behavior among colleagues carries a high price, because "civility" at work means more than just good manners. Respectful treatment creates the foundation for cooperation between individuals and collaboration among departments. When people are rude and disrespectful to one another, they are much less likely to share information, contribute helpful suggestions, or offer assistance with problems.