In a world of smartphones, "open office" spaces and Casual Fridays, manners may have gone the way of the dodo. An AP/Ipsos poll says that 69% find people ruder than a generation ago. But rudeness isn't just bad form – it's bad business.

The truth is, multimillion-dollar deals (and people's jobs) can be LOST as a result of poor etiquette. In today's competitive climate, knowing how to act – and how NOT to – can spell the difference between success and failure.

Join us Tuesday, July 10, for Emily Post's Guide to Business Etiquette for the 21st Century. Business Management Daily has teamed up with the famed Emily Post Institute to present an interactive webinar on this important topic.

Business etiquette expert (and Emily's great-great-grandson) Daniel Post Senning will present a fast-paced, informative guide to how manners (good AND bad) can impact morale … staff turnover … and your bottom line. You'll discover:

• 10 tips on modern office manners
• Appearance counts: the proper way to look, sound and even smell
• Ways your office or cubicle can project a professional image
• 4 non-verbal indicators of good business manners
• Email etiquette
• Smartphone etiquette
• When NEVER to use text, instant message or email
• Social networking etiquette
• And more!

You can also ask Daniel Post Senning your business etiquette questions (when you're called upon, please). And because this is a webinar, there is no limit to the number of colleagues and managers who can listen in at your site.

Good business etiquette will help you attract and retain talent … boost morale … and improve EVERY facet of your operations. We're so sure of it that, if after attending Emily Post's Guide to Business Etiquette for the 21st Century, you don't see its value, we will refund 100% of your tuition – no questions asked (read on for details).

The favour of a reply is requested. Join us July 10 for Emily Post's Guide to Business Etiquette for the 21st Century. I look forward to welcoming you to this very special event.

Sincerely,

Pat DiDomenico, Editorial Director
Business Management Daily

P.S. Early Registration Bonus. Our first 50 registrants will receive a PDF copy of the Business Protocol Handbook. From a proper handshake to dining etiquette to handling VIPs, this popular guide will help you stand out the RIGHT way – every time. A $39.95 value, the Handbook is yours as our gift … IF you respond now.

P.P.S. Extra Added Bonus. You'll also receive a 30-day membership to LeadershipBriefings.com – our members-only website. You'll gain access to thousands of articles ... read case studies of other great leaders' secrets ... ask our experts your questions, and more. There's also a monthly newsletter. So that you continue to benefit from LeadershipBriefings.com, we'll continue your members-only access for just $89 per quarter, unless you tell us "no, thanks" – your choice.

P.P.P.S. We promise you'll be satisfied. If Emily Post's Guide to Business Etiquette for the 21st Century fails to meet expectations, we'll send you a full, 100% refund. Your course materials, website access and the Business Protocol Handbook will be yours to keep. You have my word.

Since this is a webinar, you and your entire staff can attend in the comfort of your office or conference room for one low price! You may include as many people as you wish while listening on a single phone line or computer. Contact us for multi-site discounts.