"63% of organizations use some form of internal coaching, and half of the rest plan to. Yet coaching is a small part of the job description for most managers. Nearly half spend less than 10% of their time coaching others." – Conference Board survey
Every job is actually performed by two people – the employee who is paid to accomplish results and the manager who is paid to ensure that this happens.
So when staff members become unproductive, unmotivated, or disruptive, a manager's first thought should be, "How do I get things back on track?" The answer to that question almost always involves coaching.
Coaching Skills for Managers & Supervisors will help you learn when coaching is needed and why managers sometimes avoid these conversations. You will also be given specific strategies for conducting a successful coaching discussion, dealing with difficult employees, and following up to ensure success. Finally, we will consider what to do when coaching doesn't work.