Teamwork examples #1: Forget carrot-and-stick motivators, go for ‘FedEx Days’
Atlassian, an Australian software company, holds something called “FedEx Days” once a quarter, on a Thursday afternoon.
On that day, leadership says to software developers — Go work on whatever you want, with whomever you want. On Friday afternoon, show the rest of the company what you’ve done.
The initiative is called “FedEx Days” because team members have to deliver something overnight.
Teamwork examples #2: Mayo Clinic’s success secret = team collaboration
After a diagnosis, patients at the Mayo Clinic meet with a team of specialists who help them understand what’s happening so they can decide about treatment together, says president and CEO Denis Cortese.
This kind of teamwork is the stock-in-trade of Cortese, who won last year’s top leadership award from the National Center for Healthcare Leadership.
Can you mimic the Mayo teams on behalf of your customers? A conference call up front to plan out services? A whole team descending on your customer’s problem like pit-stop mechanics rushing up to refresh a racecar?
Teamwork examples #3: Teamwork after 9/11
The day after friends, colleagues and family members died in the Sept. 11, 2001, attacks on the World Trade Center, Mark Loehr asked his people to come to the office. Not to work, but to share their thoughts and feelings about what had happened and what they should do about it.
In the ensuing days, the CEO of SoundView Technology encouraged his team to find meaning in the horror by deciding on a project they all could participate in. Instead of making a group donation to victim relief, they decided to contribute one day of the technology brokerage’s profits. In the past, that figure had reached as high as $1 million, a remarkable contribution. But as word spread about what SoundView employees were doing, enthusiasm grew and the company ended up donating $6 million.
—Adapted from Primal Leadership, Daniel Goleman, Harvard Business Review Press.