Leading with Professional Presence: Everyday Etiquette That Shapes Team Culture

WEBINAR

Leading with Professional Presence:
Everyday Etiquette That Shapes Team Culture

Thursday, March 5 • 1:00 p.m. (Eastern)

Professional presence isn’t about sounding polished or following outdated rules—it’s about how effectively your communication supports trust, respect and collaboration. Every interaction sends a signal. How you speak, listen, disagree and make requests quietly defines the culture of your team.

In this webinar, participants will explore communication etiquette as a leadership responsibility, not a personality trait. We’ll focus on how leaders earn respect—especially in meetings, presentations and moments of disagreement—by taking ownership of how they show up and how their message lands.

Many organizations stop at civility. This session challenges leaders to aim higher. True professional etiquette requires high regard—the ability to communicate clearly, disagree constructively and still treat others with dignity and respect. You can hold a strong opinion, set firm boundaries or deliver hard feedback without diminishing the other person.

This webinar reframes etiquette as an act of leadership—a conscious choice to support understanding, respect and shared success. When leaders communicate with intention and accountability, etiquette stops being about “manners” and starts becoming a powerful driver of team culture.

WEBINAR AGENDA:

Gain a clear understanding of the three levels of respect and how these traits show up at work.
Speak with clarity and purpose in meetings and presentations while learning public-speaking strategies that earn respect and engagement.
Communicate disagreement while maintaining high regard.
Take ownership of your communication style and its impact.
Shift etiquette from rule-based behavior to culture-shaping leadership.
Clarify intent and expectations, reducing defensiveness and confusion.
Set interactions up for success before they begin.

YOU’LL DISCOVER:

✔ Practical communication tools that build trust and credibility.

✔ Ideal language and frameworks for disagreeing without damaging relationships.

✔ A renewed sense of ownership for how you communicate and lead.

PRESENTED BY:

Susan Patrick, MA, CSP, is a motivational speaker, training facilitator and relationship mentor dedicated to helping people create more joyful, confident and intentional lives—both at work and at home. With a master’s degree in applied behavioral science, Susan blends leadership psychology with practical, human-centered tools that make managing time, communication and daily responsibilities feel easier, clearer and more empowering. She is the creator of TIME = LIFE, a transformational framework that shifts professionals out of stress-based productivity and into meaningful, purpose-driven action. Susan has trained thousands of leaders across North America, bringing an energizing and accessible approach to topics like time management, effective meetings, confidence building and healthy team dynamics.

REGISTRATION BONUSES:

Everyone who signs up will receive a copy of Business Communication Etiquette. Whether an employee is communicating via email, phone, a video call or in person, poor etiquette can turn off a customer or client, harm communication and lower morale. Master key etiquette points and how to impart these to your employees.

You’ll also receive one month of exclusive access to Managing People at Work, our comprehensive online resource designed to make you a stronger, better-prepared manager. So that you continue to benefit from Managing People at Work, we will continue your subscription after that for the then-current rate, unless you tell us “no, thanks”—your choice.

Save 90% on a Complete Year of Training Webinars

Train Big. Save Big. Win Big.

Access around 100 live, expert-led training sessions each year… for just $1,599

WE PROMISE YOU’LL BE SATISFIED:

If this webinar fails to meet your needs in any way, we will refund 100% of your tuition – every penny you paid – but your course materials and registration bonuses will be yours to keep. No hassles, no questions asked.