When Tempers Flare:
Managing Conflict in a Divided Workplace
Today’s workplace presents unique challenges for employers, with little precedent to rely on. Political and social changes are creating divisions that HR departments and leaders are finding difficult to navigate. Managing conflict between individuals or groups has become essential for maintaining a harmonious work environment.
Don’t let divisive politics infect your workplace
At this must-attend webinar, you’ll discover how to reestablish company expectations using policies, standards of conduct and other documented tools to manage the strong reactions that may be triggered by elections, Supreme Court rulings, shifts in societal attitudes on gender and other sensitive issues. You’ll also learn how to craft leadership communications that reinforce behavioral standards aligned with your organization’s mission, vision and values—regardless of employees’ political or social views.
Join HR expert Paul Falcone and leadership consultant Catherine Rymsha on October 8 as they provide practical advice on setting boundaries, resetting expectations, exploring disciplinary alternatives when necessary and reestablishing team collaboration and engagement.
Webinar Agenda
- Proactive conflict management. Learn strategies to anticipate and manage conflicts or incivility arising from differing political and social viewpoints within the workplace.
- Setting clear ground rules. Establish effective ground rules that prevent emotional outbursts at work and outline clear, enforceable consequences for violations.
- Coaching for self-regulation. Equip employees with the skills to manage their emotions and maintain professionalism through self-regulation and appropriate filters.
- Maintaining organizational neutrality. Develop communication strategies to ensure that your organization remains neutral and upholds respectful behavior, regardless of political outcomes.
- Addressing political concerns. Explore methods for addressing employee concerns about political discussions at work, including setting boundaries and explaining the potential impact on business operations.
- Guidance on sensitive topics. Provide employees with clear guidelines on which topics to avoid and how to apply workplace-appropriate filters during discussions.
Join Catherine Rymsha and Paul Falcone for this 75-minute online training and you will learn:
- How to reestablish company expectations using standards of business conduct.
- Ways to script leadership communications to address behavioral standards that align with your organization’s mission, vision and values.
- Practical advice on how to deal with contentious situations as they arise.
Get answers to YOUR questions from presenters…
Paul Falcone, the principal of Paul Falcone Workplace Leadership Consulting, LLC, specializes in leadership and management training, executive coaching, keynote speaking and facilitating corporate offsite retreats. Paul is the former CHRO of Nickelodeon, a long-term columnist for SHRM and a bestselling author of 17 books with HarperCollins Leadership and the American Management Association, including the five-book Paul Falcone Workplace Leadership Series, 101 Tough Conversations to Have with Employees, 101 Sample Write-Ups for Documenting Employee Performance Problems, 96 Great Interview Questions to Ask Before You Hire and 2600 Phrases for Effective Performance Reviews.
Catherine M. Rymsha, EdD, knows what makes a leader, a leader. Based on her years of training, research and consulting, she’s determined how a person becomes one: they make the decision to lead. Catherine is a lecturer at the University of Massachusetts, Lowell, where she teaches courses on leadership. Catherine spent over 10 years in marketing/communications leadership roles and led learning and development for a software company. Between her academic and professional experience, she has taught thousands of courses on leadership, feedback and career to global leaders across an array of industries. Her TEDx Talk, “Want to Become a Better Leader? Here’s How. Just Listen,” focuses on the importance of listening in leadership.
Registration bonuses included:
As a free bonus for attending, you’ll get our newly created white paper Politics at Work. Banning all political discussions is difficult and nearly impossible to enforce, but with the right tools, you can turn down the heat, even when political tensions seem to be at an all-time high.
You'll also receive one month of exclusive access to Managing People at Work — our comprehensive online resource designed to make you a stronger, better-prepared manager. So that you continue to benefit from Managing People at Work, we will continue your subscription after that for the then current rate, unless you tell us "no, thanks" — your choice.
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If When Tempers Flare: Managing Conflict in a Divided Workplace fails to meet your needs in any way, we will refund 100% of your tuition – every penny you paid – but your course materials and registration bonuses will be yours to keep. No hassles, no questions asked.
Professional Recertification Credit Hours Included
Business Management Daily is recognized by SHRM to offer Professional Development Credits (PDC) for SHRM-CP® or SHRM-SCP® recertification activities.
HR Certification Institute’s® (www.HRCI.org) official seal confirms that Business Management Daily meets the criteria for pre-approved recertification credit(s) for any of HRCI’s eight credentials, including SPHR® and PHR®. This program has been pre-approved for 1.25 HR-General recertification credit hours.