Tough Talks:
A Manager’s Guide to Mastering Uncomfortable Conversations
The wrong words can spark legal trouble. Keep your language in legal compliance.
Attitude problems, offensive behavior, poor work habits, absenteeism, co-worker conflicts, timecard offenses… Managers and HR professionals are routinely forced to discuss those uncomfortable topics with employees. But most never learned how.
Now you can.
Learn exactly what to say in all kinds of difficult or awkward conversations with your employees. In this dynamic training webinar, Paul Falcone, former CHRO and author of the bestselling 101 Tough Conversations to Have with Employees, will present strategies and precise wording to take the stress and legal liability out of these tough talks.
This interactive workshop is a practical, solutions-based guide for any business leader who needs guidance on what to say after “Got a minute?” Learn real-world tactics and sample wording for even the most uncomfortable employee discussions.
Webinar Agenda
- Key rules of engagement. Proven strategies for successfully managing difficult employee conversations.
- Framing discussions with perception management. How to shape conversations to foster understanding and resolution.
- The power of guilt over anger. Encouraging employees to take responsibility for issues without creating hostility.
- Legally safe scripts. How to navigate “off the record” discussions with employees while protecting your company.
- Addressing new supervisor syndrome. Tailoring your approach for new managers versus experienced leaders.
- Stopping attitude problems. 3 practical steps to tackle entitlement and attitude issues effectively.
- Sample scripts for common issues. Guidance on addressing challenges like substandard performance, disputes and inappropriate behavior.
- Handling sensitive topics. Best practices for resolving issues like personal hygiene, layoffs, foul language and timecard discrepancies.
In this 75-minute interactive online training, you will learn:
- The rules of engagement. How to shift responsibility for improvement away from your company and to the employee, where it rightfully belongs.
- How to deploy your available tools. Take advantage of your alternatives and avoid rushed judgment or managing by fear of lawsuit.
- Safe legal language. The wrong words can spark legal trouble. Learn which ones never to use and what to say instead.
Get answers to YOUR questions from presenter…
Paul Falcone, the principal of Paul Falcone Workplace Leadership Consulting, LLC, specializes in leadership and management training, executive coaching, keynote speaking, and facilitating corporate offsite retreats. Paul is the former CHRO of Nickelodeon Animation Studios, a long-term columnist for SHRM, and a bestselling author of 15 books with HarperCollins Leadership and the American Management Association, including the five-book Paul Falcone Workplace Leadership Series, 101 Tough Conversations to Have with Employees, 101 Sample Write-Ups for Documenting Employee Performance Problems, 96 Great Interview Questions to Ask Before You Hire, and 2600 Phrases for Effective Performance Reviews.
Registration bonuses included:
Everyone who signs up will receive a copy of Effective Leadership. Simply being in a management position doesn’t make someone an effective leader. Leaders shape the culture, practices, and communication styles of the organizations and teams they lead. It takes more than just good intentions to be an effective leader – it takes the right skills. Learn the basics with this new white paper and discover how to be an effective leader.
You'll also receive one month of exclusive access to Managing People at Work — our comprehensive online resource designed to make you a stronger, better-prepared manager. So that you continue to benefit from Managing People at Work, we will continue your subscription after that for the then current rate, unless you tell us "no, thanks" — your choice.
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If Tough Talks: A Manager’s Guide to Mastering Uncomfortable Conversations fails to meet your needs in any way, we will refund 100% of your tuition – every penny you paid – but your course materials and registration bonuses will be yours to keep. No hassles, no questions asked.
Professional Recertification Credit Hours Included
Business Management Daily is recognized by SHRM to offer Professional Development Credits (PDC) for SHRM-CP® or SHRM-SCP® recertification activities.
This Program has been pre-approved for 1.25 HR (General) credit hours toward aPHR®, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®).