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Tough Talks:
A Manager’s Guide to Mastering Uncomfortable Conversations

Tough Talks

Stop sweeping matters under the rug and start tackling these issues head-on today.

Join Paul Falcone in this 75-minute online training, and you will learn:

  • The rules of engagement. How to shift responsibility for improvement away from your company and to the employee, where it rightfully belongs.
  • How to deploy your available tools. Take advantage of your alternatives and avoid rushed judgment or managing by fear of lawsuit.
  • Safe legal language. The wrong words can spark legal trouble. Learn which ones never to use and what to say instead.

The wrong words can spark legal trouble. Keep your language in legal compliance.

Attitude problems, offensive behavior, poor work habits, absenteeism, co-worker conflicts, timecard offenses… Managers and HR professionals are routinely forced to discuss those uncomfortable topics with employees. But most never learned how.

Now you can.

Learn exactly what to say in all kinds of difficult or awkward conversations with your employees. In this dynamic training webinar, Paul Falcone, former CHRO and author of the bestselling 101 Tough Conversations to Have with Employees, will present strategies and precise wording to take the stress and legal liability out of these tough talks.

This workshop is a practical, solutions-based guide for any business leader who needs guidance on what to say after “Got a minute?” Learn real-world tactics and sample wording for even the most uncomfortable employee discussions.

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Webinar Agenda

Part I:

  • The “9 Rules of Engagement” for successfully handling employee discussions.
  • Using “perception management” in your favor to frame difficult conversations.
  • How using the power of guilt (rather than anger) can help employees assume responsibility.
  • A legally safe script to use when employees want to talk “off the record” about an issue.
  • “New supervisor syndrome” and how to address new managers differently than experienced ones.
  • The 3 practical steps for discussions that stop attitude and entitlement problems in their tracks.

Part II:

  • Sample scripts to use in addressing some of the most common – and the most serious – employee problems you’re likely to encounter, including:
  • Substandard performance and behavioral problems.
  • Excessive absenteeism.
  • Personal hygiene.
  • Disputes among subordinates.
  • Layoffs and terminations for cause.
  • Foul language and locker-room banter.
  • Sexually inappropriate actions.
  • Time card “mistakes.”

Get answers to YOUR questions from presenter…

Paul Falcone

Paul Falcone, the principal of Paul Falcone Workplace Leadership Consulting, LLC, specializes in leadership and management training, executive coaching, keynote speaking, and facilitating corporate offsite retreats. Paul is the former CHRO of Nickelodeon, a long-term columnist for SHRM, and a bestselling author of 15 books with HarperCollins Leadership and the American Management Association, including the new five-book Paul Falcone Workplace Leadership Series, 101 Tough Conversations to Have with Employees, 101 Sample Write-Ups for Documenting Employee Performance Problems, 96 Great Interview Questions to Ask Before You Hire, and 2600 Phrases for Effective Performance Reviews.

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Registration bonuses included:

Effective Leadership

Everyone who signs up will receive a copy of Effective Leadership. Simply being in a management position doesn’t make someone an effective leader. Leaders shape the culture, practices, and communication styles of the organizations and teams they lead. It takes more than just good intentions to be an effective leader – it takes the right skills. Learn the basics with this new white paper and discover how to be an effective leader.

Managing People at Work

You'll also receive one month of exclusive access to Managing People at Work — our comprehensive online resource designed to make you a stronger, better-prepared manager. So that you continue to benefit from Managing People at Work, we will continue your subscription after that for the then current rate, unless you tell us "no, thanks" — your choice.

Save 90% On a Complete Year of Training Webinars

Train Big. Save Big. Win Big.

Access around 100 live, expert-led training sessions… for just $1,599

We promise you'll be satisfied.

If Tough Talks: A Manager’s Guide to Mastering Uncomfortable Conversations fails to meet your needs in any way, we will refund 100% of your tuition – every penny you paid – but your course materials and registration bonuses will be yours to keep. No hassles, no questions asked.

Professional Recertification Credit Hours Included

SHRM Approved Provider

Business Management Daily is recognized by SHRM to offer Professional Development Credits (PDC) for SHRM-CP® or SHRM-SCP® recertification activities.

HRCI Approved Provider

HR Certification Institute’s® ( official seal confirms that Business Management Daily meets the criteria for pre-approved recertification credit(s) for any of HRCI’s eight credentials, including SPHR® and PHR®. This program has been pre-approved for 1.25 HR-General recertification credit hours.