Coaching Skills

Coaching Skills for Managers & Supervisors

Since no one is born knowing how to be a coach, managers must learn the specific skills and techniques required to handle these situations effectively.

Smart businesses know it's easier to keep a customer than it is to find new ones. The same principle applies to employees.  Employers invest thousands of dollars to acquire a new employee — not to mention the time and resources they pour into recruiting, interviewing, hiring, onboarding and training new staff.

It comes down to a cost-benefit analysis. What are the relative costs of replacing a staff member compared with salvaging an already-established relationship?

In every management job, coaching challenges occur on a regular basis. But these irregular times are posing new challenges for managers. Since no one is born knowing how to be a coach, managers must learn the specific skills and techniques required to handle these difficult situations effectively.

Order Coaching Skills for Managers and Supervisors and learn specific strategies for getting things back on track.

Agenda for Coaching Skills for Managers & Supervisors:

  • The 5 most common coaching roadblocks
  • Quick Quiz: Your personal barriers to coaching
  • Understanding and using the performance distribution curve
  • Why "wimpy managers" aren't really managers at all
  • 7 specific causes of employee performance issues
  • 5 coaching challenges: Newbies, Androids, Power Grabbers, Clingers & Divas
  • "Management presence": the key ingredient for coaching success
  • The difference between developmental coaching & remedial coaching
  • How managers sometimes contribute to performance problems
  • Improving employee performance by shifting your leadership style
  • The 10-step formula for an effective coaching discussion
  • How to engage an employee in the coaching process
  • Managing employee diversions: keeping the coaching discussion on track
  • Following up: the secret to coaching success
  • When to employ corrective action instead of coaching
  • When coaching doesn't work: Slackers, Square Pegs & Poisonous People

In just 90 minutes, workplace psychologist Marie McIntyre will give you specific strategies for:

  • Conducting a successful coaching discussion
  • Getting difficult employees back on track
  • Following up to ensure success
  • Deciding how to proceed if coaching doesn’t work

View a free clip:

Your Presenter:

Marie McIntyre

Marie McIntyre is a workplace psychologist who operates an international career coaching business, and the website She has written a workplace advice column, Your Office Coach, for thirteen years and is the author of two business books, Secrets to Winning at Office Politics and The Management Team Handbook. Previously, Marie held management positions in both business and government, including Director of Human Resources in a Fortune 500 company. As a consultant, she has worked with a wide variety of organizations, including Cisco, The Home Depot, AT&T, Walgreens, Lockheed Martin, and the CDC. Marie's career advice has appeared in Fortune, the Wall Street Journal, the New York TimesCanadian Business, and many other publications.

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