The premier skill-building event for today’s trailblazing admins

What Past Attendees Have to Say

Wednesday, May 24

All times Eastern

IMPROVE YOUR WORKPLACE CONFIDENCE | Lee Ann Piano | 12:30 – 1:30 PM

This motivating session will propel your confidence to new heights, make you more productive, increase your value to your current and future bosses, and help you serve as a great role model for others.

POWERFUL PROOFREADING AND EFFECTIVE EDITING FOR ADMINS | Nancy Flynn | 1:30 – 2:20 PM

When ghostwriting or sending correspondence for top executives, documents must be free of grammar goofs, spelling slip-ups, punctuation problems, and mechanical missteps. Every message you send reflects on your executive’s professionalism and your organization’s credibility. Email that is poorly written can cost your organization business, delay the decision-making process, and turn off readers. Designed for those who seek real and immediate improvement in their proofing and editing skills, this program delivers. We’ll review grammar rules, proofreading strategies, and editing tips to ensure clear and correct communication. We’ll discuss the pros and cons of automated grammar check vs. human eyeball check. You'll gain the ability to identify errors, correct blunders, and make your exec’s writing shine.

GET AHEAD: TIME MANAGEMENT TIPS FOR ADMINS | Cindy Montgenie | 2:20 – 3:10 PM

Does it seem like you’re always behind schedule? Struggling to achieve project milestones on time? Everything seems to take longer than originally estimated? This session offers you skills and resources to help you keep up with the tasks and hit the “Completed” button.

Break | 3:10 – 3:25 PM

8 COMMON THINKING TRAPS THAT CAN UNDERMINE ADMIN RESILIENCE | Lisa Olsen | 3:25 – 4:15 PM

Does your own mindset at work undermine your effectiveness? Find out how to recognize the signs of built-in inefficiencies, uncertainty, and procrastination. You’ll immediately be able to institute changes that will help you maximize your achievement, meet deadlines, and overcome those negative thoughts.

NETIQUETTE RULES: WRITING CIVIL, COMPLIANT, CONVERSATIONAL EMAIL & OTHER ELECTRONIC CONTENT | Nancy Flynn | 4:15 PM – 5:00 PM

Netiquette once meant composing an email that would not make Mom blush. Today, netiquette is a broader concern for employers. Rogue employees may intentionally defame customers, malign managers, and bully colleagues via email, text, social media, Zoom, and other electronic tools. Even compliant employees might accidentally post content that could embarrass co-workers and damage brands. Organizations cannot let incivility go unchecked. Ignore it today, and you may face legal claims, regulatory fines, and lost revenues tomorrow. Employees have a right to work in a polite, business-appropriate environment. Third parties deserve respect when communicating with the organization. Attend this session for a review of netiquette risks and rules. Leave with a strategy for helping your executive create and manage a civil, business-appropriate online presence for your organization.

Thursday, May 25

All times Eastern

HANDLING HARD TO HANDLE PEOPLE | Lee Ann Piano | 12:30 – 1:30 PM

Problem people are everywhere, but in the workplace, they lead to stress and diminished productivity. This session will help you deal with problem people. You’ll understand the difficult people in your life, and learn how they think, what they fear, why they do what they do. Understanding difficult people makes dealing with them less frustrating. 

ADMINS AS MANAGERS | Lisa Olsen | 1:30 – 2:15 PM

Executive assistants and administrative assistants tend to have their hands full fulfilling directives from the boss. But did you know that as many as one-third of executive assistants and administrative assistants are themselves supervisors? Gain valuable insights on how to properly lead your direct reports. Even if you don’t already supervise people in your office, you’ll be better prepared when the time comes for that promotion.

ENSURING CONFIDENTIALITY | Anniken Davenport | 2:15 – 3:00 PM

Your boss trusts you with the confidential documents that land in your inbox or on your desk every day. Workers’ comp injury reports, I-9 forms and identification documents, medical certifications for FMLA leave, and requests for reasonable accommodations all require special handling. Learn why protecting these and other confidential documents is essential and put a process in place that ensures only those who need to know see them.

Break | 3:00 – 3:15 PM

UP YOUR INFLUENCE GAME WITH LEADERSHIP & NETWORKING SKILLS | Cindy Montgenie | 3:15 – 4:00 PM

Whether you wish to be recognized as a “top influencer” in the profession or just need a little boost to win a promotion or find your dream job, this leadership training and networking instruction can give you the edge you seek. Earn more respect and expand your circle of professional contacts, and in no time you’ll elevate your status internally within your company and externally as well.

Special Panel Conversation: STRAIGHT TALK FROM OUR EXPERTS | Cindy Montgenie, Lisa Olsen, and Anniken Davenport | 4:00 – 5:00 PM

Are you having trouble with a problematic co-worker? Finding it a challenge to complete particular types of projects in time? The boss said “no” when you ask for a pay raise? Here’s your chance to set the agenda for the forum’s concluding session. Ask your burning questions and get valuable feedback from our expert speakers.

Speakers