Can We Talk? Strategies & Scripts for Difficult Employee Conversations
Friday, Feb. 25 | 1pm Eastern
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In this 75-minute interactive online training, you will learn how to:
✔ Choose the right words - HR guru Paul Falcone shows you proven strategies and sample dialogue for those “tough talks” about poor performance, behavior troubles, COVID issues and more.
✔ Plan your conversations & treat workers with dignity. - Discover how to be frank, honest and empathetic to create a mutually beneficial conversation.
✔ Avoid the "hazardous half minute." - The wrong words can spark legal trouble. Find out how to keep your organization in legal compliance—and protect your career.
Your crash course to handle any difficult work conversation with ease
Substandard performance … rude behavior …. personal hygiene … mask/vaccine violations … Zoom misbehavior … terminations.
Most supervisors and HR professionals never learned how to handle these uncomfortable conversations with employees. So they typically fumble through the words or, worse, avoid the confrontation until a minor issue becomes a major problem.
On February 25, learn exactly what to say in any kind of difficult or awkward conversation with your employees. In this dynamic training webinar, best-selling author Paul Falcone will give strategies (and precise wording) to take the stress and legal liability out of these tough talks.
This interactive workshop is a practical, solutions-based guide for any business leader who needs some guidance on what to say after “Got a minute?” You’ll learn real-world tactics and sample wording for even the most awkward employee discussions.
Agenda for Can We Talk?
- The 9 rules to successfully handle any tough talk. (Print and reread them before any important conversation.)
- Sample scripts to use when addressing the most common issues, including attitude problems, poor performance, hygiene issues, absenteeism, co-worker conflicts, timecard offenses, foul language and more.
- The 4 tools to encourage employees to take responsibility for their own behavior.
- How to use “positive confrontation” to change poor behavior.
- How to handle requests to talk “off the record” about sensitive issues. We’ll give you a legally safe script to use with employees.
- Stop attitude and entitlement problems with 3 practical steps.
Interactive Q&A time included
Use the interactive Q&A time to ask Paul your questions on how to conduct tough talks with confidence and clarity.
Paul Falcone is a best-selling author and has held senior-level HR positions with Paramount Pictures, Time Warner and Nickelodeon. He currently serves as the CHRO of the Motion Picture & Television Fund. Paul is well known in the HR world for his dynamic presentations and for authoring several HarperCollins and SHRM books, many of which have been ranked as Amazon #1 best-sellers in their respective disciplines. Paul is also an adjunct professor at UCLA's School of Business and Management.
Paul Falcone author and CHRO of the Motion Picture & Television Fund
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101 Tough Conversations to Have With Employees
Everyone who orders will receive a 50+ page excerpt from Paul Falcone’s best-selling book, 101 Tough Conversations to have with Employees, a legendary tool that has sold more than 50,000 copies. This excerpt walks you through the proper “rules of engagement” for any employee conversation. Then it provides advice and real-world phrases on what to say in 14 common managerial discussions, from co-worker conflicts to inappropriate attire.
Business Management Daily is recognized by SHRM to offer Professional Development Credits (PDC) for SHRM-CP® or SHRM-SCP® recertification activities.
HRCI has pre-approved this activity for recertification credit toward the aPHR®, PHR®, PHRca®, SPHR®, aPHRi™, PHRi™, GPHR® and SPHRi™ certifications. The content of the activity submitted has met the criteria of the Approved Provider Program.
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