The Growing Problem of Workplace Incivility:
How to Reduce Rudeness, Encourage Courtesy & Create a More Professional Atmosphere
In just 90 minutes, workplace psychologist Marie McIntyre will teach you how to:
Root out the reasons.
How to recognize the signs of an incivility epidemic at work.
Restore respect.
Specific strategies for improving co-worker relationships.
Maintain professionalism and cooperation.
Methods to turn around your team, or even change the entire organizational culture.
Common courtesy isn’t gone, it just needs to be restored.
If it seems that the impolite language and downright rudeness once reserved for social media have found their way to your workplace, you must take steps to break this cycle of incivility. When left unchecked, incivility can have a staggering effect on morale, productivity, turnover, customer service and even profits. Rude, disrespectful employees seldom contribute to a healthy bottom line. But how can you eliminate incivility and create a culture of respect and politeness?
During this 90-minute training, management coach Marie McIntyre will help you restore respectful treatment and create the foundation for cooperation between co-workers and collaboration among departments. Because when people are irritable and impolite with one another, they are much less likely to share information, contribute helpful suggestions or offer assistance with problems. Remember: Employees will always be less productive when they waste time and emotional energy on interpersonal drama. Your customers may also get a negative impression and decide to take their business elsewhere. In short, there can be a very high cost to ongoing incivility at work.
The Growing Problem of Workplace Incivility agenda
- How’d we get here? Why common courtesy is not so common, and the 7 warning signs of an incivility problem
- The bottom-line bottom out. How incivility leads to poor productivity, increased turnover, and decreased profits
- The vicious cycle of disrespect. When rudeness leads to revenge
- Are you part of the problem? Take an honest look in the mirror and discover if your leadership or actions encourage offensive behavior
- Talking it out. How co-workers can conduct civil conversations about incivility
- Working it out. Strategies to make your group more collaborative, and a 5-step formula for changing an organizational culture
- Beyond civility. 12 signs you’ve reached a truly collaborative workplace
Marie McIntyre is a workplace psychologist who operates an international career coaching business, and the website YourOfficeCoach.com. She has written a workplace advice column, Your Office Coach, for thirteen years and is the author of two business books, Secrets to Winning at Office Politics and The Management Team Handbook. Previously, Marie held management positions in both business and government, including Director of Human Resources in a Fortune 500 company. As a consultant, she has worked with a wide variety of organizations, including Cisco, The Home Depot, AT&T, Walgreens, Lockheed Martin, and the CDC. Marie's career advice has appeared in Fortune, the Wall Street Journal, the New York Times, Canadian Business, and many other publications.
Marie McIntyre workplace psychologist and international career coach
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