• Friday, March 10
  • 1:00 ET
  • 10:00 PT

Tough Talks: A Manager’s Guide to Mastering Uncomfortable Conversations

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Stop sweeping matters under the rug and start tackling these issues head-on today.

In this 75-minute interactive online training, you will learn:

  • The rules of engagement

    How to shift responsibility for improvement away from your company and to the employee, where it rightfully belongs.

  • How to deploy your available tools

    Take advantage of your alternatives and avoid rushed judgment or managing by fear of lawsuit.

  • Safe legal language

    The wrong words can spark legal trouble. Learn which ones never to use and what to say instead.

The wrong words can spark legal trouble. Keep your language in legal compliance.

Attitude problems, offensive behavior, poor work habits, absenteeism, co-worker conflicts, timecard offenses… Managers and HR professionals are routinely forced to discuss those uncomfortable topics with employees. But most never learned how.

Now you can.

Learn exactly what to say in all kinds of difficult or awkward conversations with your employees. In this dynamic training webinar, former CHRO and author of the bestselling 101 Tough Conversations to Have with Employees, Paul Falcone, will give strategies and precise wording to take the stress and legal liability out of these tough talks.

This interactive workshop is a practical, solutions-based guide for any business leader who needs guidance on what to say after “Got a minute?” Learn real-world tactics and sample wording for even the most uncomfortable employee discussions.

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Agenda for Tough Talks

Part I:

In this interactive workshop, discover how to deal with:

  • The "9 Rules of Engagement" for successfully handling employee discussions.
  • Using "perception management" in your favor to frame difficult discussions.
  • How the power of guilt (rather than anger) can be used to help employees assume responsibility for problems.
  • A legally safe script to use when employees want to talk "off the record" about an employee relations issue.
  • "New supervisor syndrome" and how you should address new managers differently than experienced ones.
  • The 3 practical steps for discussions that stop attitude and entitlement problems in their tracks.

Part II:

Sample scripts to use in addressing some of the most common – and the most serious – employee problems you're likely to encounter, including:

  • Substandard performance and behavioral problems
  • Excessive absenteeism
  • Personal hygiene
  • Disputes among subordinates
  • Incentivizing employees to leave
  • Layoffs and termination for cause
  • Foul language and locker-room banter
  • Sexually inappropriate actions
  • Time card "mistakes"

Interactive Q&A time included

Use the interactive Q&A time to ask Paul your questions on how to conduct tough talks with confidence and clarity.

Paul Falcone is the principal of Paul Falcone Workplace Leadership Consulting, LLC, specializing in leadership and management training, executive coaching, keynote speaking, and facilitating corporate offsite retreats. Paul is the former CHRO of Nickelodeon, a long-term columnist for SHRM, and a bestselling author of 15 books with HarperCollins Leadership and the American Management Association, including the new five-book Paul Falcone Workplace Leadership Series101 Tough Conversations to Have with Employees, 101 Sample Write-Ups for Documenting Employee Performance Problems, 96 Great Interview Questions to Ask Before You Hire, and 2600 Phrases for Effective Performance Reviews.

Paul Falcone
Paul Falcone author, former CHRO of Nickelodeon, and a long-term columnist for SHRM
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Professional Certification Credit Hours Included With This Webinar

Business Management Daily is recognized by SHRM to offer Professional Development Credits (PDC) for SHRM-CP® or SHRM-SCP® recertification activities.

The use of this official seal confirms that this Activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

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30-Day Free Trial to Managing People at Work

You'll also receive one month of exclusive access to Managing People at Work — our comprehensive online resource designed to make you a stronger, better-prepared manager. So that you continue to benefit from Managing People at Work, we will continue your subscription after that for the then current rate, unless you tell us "no, thanks" — your choice.

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